HSLC strives to meet and exceed client expectations for the delivery of library-focused products, services, training, and support.
OUR MISSION
To deliver impactful technical solutions and consulting services for libraries of all sizes and types.
OUR VISION
To be a catalyst for libraries in promoting equity, future-focused innovation and the transformative power of lifelong discovery.
OUR VALUES
Inclusive – Dedicated – Trusted – Responsive
Customer Service Philosophy:
HSLC is inclusive.
- HSLC employs a diverse and inclusive workforce, welcoming people of all backgrounds.
- HSLC is experienced in working with diverse populations.
- HSLC presents its products and services with the utmost of accessibility in mind.
HSLC is dedicated.
- HSLC is knowledgeable, courteous, and invested in our client needs.
- HSLC provides timely, reliable, and consistent support.
HSLC is trusted.
- HSLC is a non-profit organization, and therefore is not driven by profit motives.
- HSLC serves with integrity and is accountable to its clients, through open communication and effective use of resources.
HSLC is responsive.
- HSLC uses client input on matters important to development and delivery of our products and services.
- HSLC is accessible to its clients for regular and emergency support response via mail, telephone, fax, a web-based help desk, and email support systems.