Driven by our nonprofit mission to support libraries, HSLC offers its extensive experience managing statewide services to your state during these challenging times.

Our team brings expertise in statewide virtual reference services, interlibrary loan, e-resource management and procurement, training, technology solutions, and more – all available to support your state’s library service offerings.

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Our Services:

• E-Resource Procurement & Management
  – HSLC offers comprehensive services for managing and providing access to subscription-based e-resources.
  – We handle all aspects of procurement, from Request for Proposal (RFP) development to contract negotiation, as well as subscription management, system integration, access support, and troubleshooting.
• Digital Repository Services
  – HSLC oversees collaborative digital repositories, providing system administration, adherence to metadata standards, and comprehensive support for contributors.
  – Our services are designed to foster collaboration while maintaining the integrity, accessibility, and sustainability of digital collections.
• Virtual Reference Services
  – HSLC provides management and support for library virtual reference services, ensuring patrons receive timely and accurate assistance through chat, SMS, and email.
  – We offer operator training, platform administration, and ongoing technical support and quality assurance measures to keep services running smoothly.
• Resource Sharing
  – HSLC offers expert analysis, administration, and support for collaborative resource sharing services. HSLC can manage existing services or help libraries expand access to materials beyond their local collections.
  – We assist with system setup, workflow optimization, staff training, and ongoing technical support.
  – Our goal is to make resource sharing efficient, reliable, and seamless for both staff and patrons.

Beyond day-to-day services, HSLC also provides strategic guidance to strengthen statewide library infrastructure and long-term planning though:

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